Terms And Conditions

Afri Online Shop – Terms and Conditions

Last Updated: October 2025

Welcome to Afri Online Shop. These Terms and Conditions (“Terms”) govern your access to and use of our website — www.afrionlineshop.com — and our mobile applications (collectively referred to as the “Platform”).

By using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

1. “We,” “Us,” “Our” – Refers to Afri Online Shop and its management.
2. “You,” “User” – Refers to any person accessing or using the Platform.
3. “Vendor” – Refers to any registered seller offering goods or services on the Platform.
4. “Buyer” – Refers to any user purchasing goods or services from vendors via the Platform.

2. Eligibility

To use our services, you must:

1. Be at least 18 years old or have parental/guardian consent.
2. Provide accurate and complete information during registration.
3. Agree to comply with all applicable local or international laws.

3. Account Registration

1. Users must create an account to purchase or sell products.
2. You are responsible for maintaining the confidentiality of your login credentials.
3. Afri Online Shop reserves the right to suspend or terminate accounts for suspicious, fraudulent, or illegal activity.

4. Vendor Responsibilities

Vendors must:

1. Provide accurate product information, pricing, and stock availability.
2. Ensure timely shipment and delivery of sold items.
3. Comply with Afri Online Shop’s Product Listing and Quality Guidelines.
4. Avoid selling prohibited or counterfeit items.

Afri Online Shop may remove any product or suspend vendor accounts that violate these rules.

5. Buyer Responsibilities

Buyers must:

1. Provide valid delivery information and complete payment for orders.
2. Inspect items upon delivery and report any issues within 48 hours.
3. Use the platform only for lawful purchases.

6. Orders and Payments

1. Orders are confirmed once payment is successfully processed.
2. Payments are handled securely through approved third-party processors such as Stripe and Paystack.
3. Afri Online Shop does not store payment details.
4. In case of transaction disputes, users may contact hello@afrionlineshop.com for resolution.

7. Shipping and Delivery

Shipping terms are outlined in our Shipping Policy.

Delivery timelines vary based on location and vendor. Afri Online Shop is not liable for delays caused by logistics companies or unforeseen circumstances.

8. Returns and Refunds

1. Buyers may request returns or refunds within 7 days of delivery for eligible items.
2. Returned products must be unused and in original packaging.
3. Refunds are processed after verification and approval by the vendor and Afri Online Shop.
4. Certain items (e.g., perishable goods, software, and digital downloads) are non-returnable.

9. Intellectual Property

All content on the Platform — including logos, text, graphics, software, and images — is the property of Afri Online Shop and protected by copyright laws.

Users may not copy, reproduce, or distribute platform content without written consent.

10. Limitation of Liability

Afri Online Shop is not responsible for:

1. Losses resulting from vendor negligence or third-party delivery failures.
2. Technical issues, data loss, or unauthorized access due to user negligence.
3. Indirect, incidental, or consequential damages arising from platform use.

Our total liability shall not exceed the total amount paid for the product or service in dispute.

11. Privacy Protection

Your personal information is handled according to our Privacy Policy.

By using our services, you consent to the collection and processing of data as outlined therein.

12. Suspension or Termination

We may suspend or terminate accounts that:

1. Engage in fraudulent, abusive, or illegal activity.
2. Violate these Terms or other platform policies.
3. Pose security risks to the platform or other users.

13. Dispute Resolution

In the event of a dispute:

1. Users agree to first attempt informal resolution through Afri Online Shop’s support team.
2. Unresolved disputes may be referred to arbitration in Ghana, in accordance with Ghana's arbitration laws.

14. Modifications

Afri Online Shop reserves the right to modify or update these Terms at any time.

Updates will be posted on this page with the revised date. Continued use of the Platform constitutes acceptance of any changes.

15. Governing Law

These Terms are governed by and construed under the laws of the Republic of Ghana.

16. Contact Information

For questions or concerns about these Terms, please contact:

📧 hello@afrionlineshop.com

🌐 www.afrionlineshop.com

📞 +233202783482

Afri Online Shop Nigeria – Empowering Africa’s digital marketplace with trust, technology, and transparency.